How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? SelectExamples of alternative shipping arrangements below for more information. Their listing states they do not accept returns. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. You have 3 business days to respond to the request and resolve the buyer's issue. As a Top Rated Seller, you now have protection against false "Item Not as Described" claims, including a modest return shipping credit and protection on your service metrics: If you are a Top Rated Seller and a buyer falsely claims an item was not as described, well protect you on eligible transactions. Do not refund until your item is back to you. After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. It sucks , but ebay says its your fault and buyers can return for an reason. I have maintained a 100% seller rating for years. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. I also had a listing that was marked as parts only returned as defective? We guarantee that you will get the item you ordered or get your money back. If your item hasnt arrived, or isnt as described,let the seller know. A buyer insists the item was not as described in order to force a return. You accept returns in your policy, and the buyer changed their mind about a purchase. (2) One does not activate this seller protection by calling customer service. We have several policies built into our business model that protect us from having to return items. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Always, always be nice! Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. See the Abusive buyer policy for more examples of activity that we don't allow. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. (MBG). How long should I give a seller to fix the problem before I contact eBay? Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. eBay accepts the word of the TRS when the TRS reports the buyer as abusing the Money Back Guarantee (that is, false INAD/SNAD). Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. See Partial refund guidelines. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. Spread the word, we know how to break the . Buyer Protection steps Here's how you can protect yourself as a buyer: Open a case The dispute is Not As Described. See details. 07-05-2020 Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Here's how to print an eBay return shipping label: Go to Purchase history . If youre a reseller in 2023, you can find deals on items in many places. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Make sure you know what you can ship and what you cant to avoid delays and fines. I will fight for them to cover my packages. I always encourage our members to use those photos! You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Here you can discuss all things shipping with other members. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. If it is a lame reason (and sometimes it is! If you want to start your own business, the reseller business model can be a great place to start. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. This months episode of the eBay Seller Spotlight podcast is live! 2022 Flea Market Flipper. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Shipping has definitely been delayed with everything going on. I threw everything away". Check out how to file a damage claim with FedEx if your item gets damaged. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. eBay Exporter of the Year was a great success! 3. eBay will review your case and get back to you within 48 hours. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Whenever an item that I ship is damaged, I put in a claim with the carrier. Adding these each time has saved me many times when buyers have tried to get me to accept a return. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. If we're asked to step in to help, we may ask the buyer to return the item to you. There are two categories of return requests from customers: 1. Youll hear from us within 48 hours. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Shipping: US $10.00 (approx C $13.57) Economy Shipping from outside US. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. You can even notate it in your description when you list anything that might be wrong with the item. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Depending on your return policy, this may or may not include the original shipping cost. Some business equipment categories that may be covered by the. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! Read the complete details about the eBay Money Back Guarantee. In this case you can: Refund the buyer and get the item back. The seller covers the cost of the return. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. Open a case and try to work things out with the seller. Something went wrong. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. Tip How to use your eBay earnings to purchase shipping labels. 01-08-2020 For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. They claim they are not responsible for damage during shipment, and imply that I lost the part. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Sorry it happened to you , but ebay does not care about us sellers. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Were not perfect and we can make mistakes. I gave alot of money for an item from ebay to a seller. A dialog will open as you type your search terms. If using Ebays partial refund policy does not work for you, you will need to follow Ebays return process. I first contact the buyer and find out what is wrong with the item. Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. You can go to the Resolution Center and contact the seller. You can also start a return request from your Purchases in My eBay. So here are 10 tips to help avoid eBay returns for items not as described if you do not accept returns. Its always good to see where eBay stands with the case before you contact the buyer back. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. In most cases this is true. ", Apparently they did research ("By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV"). I might add something such as "Please make sure it is the correct Size for your application before ordering, thank you!". A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. No. You can also open your Returns dashboard and select View return details from beside the item. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. NOTICE: 3D glasses are all different and must have a compatible TV set to work. By having insurance, the buyer got his money back and I was still paid for my item. Why didn't you check the size before ordering? In this case, I just try to do damage control. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Tip After contacting the seller, it's up to you whether you want eBay to step in. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Escalate to eBay if you don't reach a resolution within 3 business days. If, after a few days, youre not happy with the sellers resolution, were here to help. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. International shipment of items may be subject to customs processing and additional charges. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. This will definitely help any return request case that comes your way and a good habit to get into. 07-05-2020 Let the seller know how they can help resolve the problem. Sellers accept the majority of the risk when choosing to sell here. What if the seller doesn't offer returns? EBay gives you the opportunity to add 12 photos to your listing. Do I need to pay extra for the eBay Money Back Guarantee? eBay Business Equipment Purchase Protection. 01:47 PM. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. See our page on, Would you like us to help with an open return request? If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Most eBay transactions go off without a hitch, and most sellers are quick to resolve any problems. Before you can send an item back to the seller, youneed to start a return. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. If the buyer is responsible, choose your return address from the dropdown menu. We have a simple three-step eBay Buyer Protection process to assist you in case something goes wrong with a transaction. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. If your case qualifies and is eligible for eBay Buyer Protection, eBay will refund your full purchase price plus original shipping. He tried to re-tie it down with new straps and put in a request for a refund. In some cases, your response options may differ. Refund the buyer and get the item back. Youll need to ship the item back before the date stated in this email. Youll hear from us within 48 hours. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. I cant make the buyer read it! Keep in mind that on eBay, it is seller beware, not buyer beware. This is a good option for low-value items. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Still, it wouldn't really matter what you put in the description. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back!
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