on That sounds like something has been stuck in a queue somewhere.
Sorry but how do I PM you, and what details do you need? We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Here are some answers to help you. on It's good (???) on All other emails to other systems have no issues. We always endeavour to grade correctly and. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. 11h05. 2 users liked/thanked this post: He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. Hopefully, we can get this resolved quickly. 10h59. 15h04. only. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". This is a BT residential customer to customer forum. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Comic should be in the grade given in the listing title. TalkTalk allows you to access your email account for 12 months after you switch. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. I can send test messages to my iCloud e-mail but not other addresses. 16:52 EST 04 Mar 2023. I just tried to send a message to an 'external' btinternet account on the iMac and it failed again. Emails from btinternet.com addresses not received. Log out of your email account then, Using an email program? Neither of these has solved my problem. This amount includes applicable customs duties, taxes, brokerage and other fees. Although port 587 will usually work, port 465 is the recommended port. Why? I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. What does this mean? Tried on various devices with same result. Looking through previous posts I see this has been a regular problem. This amount is subject to change until you make payment. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Thank you, JW.
I know it exists because I can pick it up on ios and via BT Webmail. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Maybe gg30340 was right when stating that these things just sort themselves out; maybe my insistence that there was an issue with the servers did initiate an investigation by one of BT's technical staff. Why cant my email address have BT.com in the display name? If yes, we recommend that you check if the issue persists while on safe mode. Thanks for the suggestion.
Contact Us - Customer Support | DISH Surface mail is also available; please e-mail us for . I have tried sending individual messages and simple test messages but nothing works. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. BT are blocking the complete domain which the sender is sending from. . Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Have you had the chance to try the steps in the article below? Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. 18h40. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 26-08-2021 26-08-2021 Those who leave have their email account terminated and closed 90 days later. After 6 mos., if selected you will be billed $10.99/mo. on It seems that I can only send messages to my iCloud account from the iMac. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. 14-07-2019 It's not just that there has been a delay. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account.
At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Email headers can be found by looking at the email item's properties. I have a recent problem with my email service. Today all of our emails addresses would receive, but not send. Do other emails they send get to where they need to go? How can we as customers get BTs attention and ensure that there is a fix? I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Any ideas? All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. None of the posts I have seen are the same as my problem however. iPad is working ok. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. 09-07-2019 Page 1 of 2 1 2 Last Please check your email settings. provided; every potential issue may involve several factors not detailed in the conversations They also sent a test email from a PC using an outlook client and that didn't come through either. If not, how do we get a moderator involved? So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers.
Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay 3 users liked/thanked this post: If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. BT internet email problem Hi. on 5) Set up an auto-responder message on your old email address. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. Surely other services would similarly suffer.
None of the posts I have seen are the same as my problem however. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It's very annoying and slightly weird. 23-04-2021 Having the same problem myself today - unable to send emails from my @btinternet.com account. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on To start the conversation again, simply Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? on 17h33. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 23-04-2021 I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. This is going to need looking at by their email support team. Last Thursday, I stopped receiving email from my @btinternet.com account. 14-07-2019
Emails to btinternet are blocked - how can we fix this? - BT Broadband Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. Might that apply in your case too? Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. It takes a while to get a reply from the Postmaster but they will respond. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. This sounds fiddly, but isn't necessarily. Not receiving @btinternet email. What can be done to fix this problem please? Incoming mail works, but unable to send anything. We have received reports that emails to btinternet.comemail addresses are being blocked. After 3 years, then-current everyday prices for all services apply. We appreciate you reaching out to us about Mail. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. If I changed my email address I would be bound to lose something important. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. For additional information, see the Global Shipping Program.
Emails from btinternet.com addresses not received. - Plusnet 26-08-2021 Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Today all of our emails addresses would receive, but not send.
Not receiving @btinternet email - Microsoft Community Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. 19h32. 25-08-2021 2 users liked/thanked this post: They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Looks like no ones replied in a while. I installed the outlook App on my iPad and it works perfectly I'm afraid. 6h00. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). 15h31. 19-12-2022 There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. (The fix did not work until I had quit Mail and relaunched it. I have it in a notepad file as well if that makes it more readable. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Re: Emails from btinternet.com addresses not received. Those who wish to hold on to their email account just have to log in from time to time to keep it active. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 23-04-2021 The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. on Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage.
There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. for DISH Protect Silver unless you call to cancel. A forum where Apple customers help each other with their products. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. 13h52. 14-07-2019 Just goes straight to outbox, then tries to send . From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Yesterday, I managed to contact BT via webchat. Virgin Media says email accounts are only available to current customers. on I have deleted the app and reinstalled it. You can send and receive messages, but not actively manage the account. I've got a "failed delivery message". on All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Anyone else experienced this and got any suggestions on how to proceed?
I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). omissions and conduct of any third parties in connection with or related to your use of the site. I feel there is something going between Google and Apple. View cart for details. We understand that you are experiencing issues sending emails. on If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. 23-04-2021 We repeated the test and the same thing happened. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. 19h39. I spoke too soon. Accounts that are inactive for six months are deleted automatically. 13h37, on
Google Groups emails from BT & Earthlink addresses not getting 15h24. Announcements, Guides & Community Updates. P.S. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. 9h25 - last edited on I cannot send even the simplest of messages this morning. It is very annoying, I hope you guys reach me out soon. Unfortunately, it did not work. Will post any update that I get. The problem usually resolves its self in a day or two. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Solved: btinternet email server refusing to send outgoing - BT Also one of the two that I received recently was sent in December. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. If that doesn't fix the problem, see the next section. It is they that should investigate why other email providers don't have this problem. If everything works fine in webmail, you may need to check your program settings.
Outlook emails not being received by btinternet.com addresses Something went wrong. Copyright 1995-2023 eBay Inc. All Rights Reserved. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. Problems with email. 2 days ago I suddenly stopped being able to send emails and get the message below. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails.
Fix a problem | BT Help In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. 16:52 EST 04 Mar 2023 That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Our standard shipping option is via Royal Mail airmail. 2. on We do not allow any commercial relationship to affect our editorial independence. 26-08-2021 15h27, on We shall never know, but fingers are firmly crossed that the service will return to normal. This started suddenly about 5 or 6 weeks ago. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. I have a group of 14 people set up under Outlook 365. After some trial and error I found that btinternet was objecting to my "signature" containing a link. We do not write articles to promote products. Switching email address if you have never done so before can feel like a daunting task. Last week I phones an advisor with a somewhat similar response. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. We receive the following message when we try to send from our Mac. 19-12-2022 Then power on the phone and iPad and tell me if it still has the problem. 6) Make a list of all of the accounts and logins that are linked to your old email address. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. MisterW, bobpullen. Log in issues. - edited Thank you anyway. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. That is because he has a Virgin Media email address, which would be deleted if he switched away. . This is exactly the same as my issue - with the 993 / 465 too. I have a group of 14 people set up under Outlook 365. What does this mean? 3) Import all of your contacts from your old account to your new one. I cannot send even the simplest of messages this morning. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. 26-08-2021 When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. @stevebrass Thanks, but same result as before. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. What do I have to change to make my emails send? The whole ISP domain is blocked. 'All of my contacts have it. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 09-07-2019 10-07-2019 No disrespect intended as your advice is probably based on years of experience of BTs service! ask a new question. 09-07-2019 'I have always used the same email address,' says Dave, 79, from Cambridge. on on So, I did checked around it seems that smtp is not working. Gmail and Outlook are two of the most popular. Thank you for your follow up. on 19h37 So it seems to be something between Android and BT Mail. You can send and receive messages, but not actively manage the account. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This site contains user submitted content, comments and opinions and is for informational purposes One further piece of information. any proposed solutions on the community forums. RobbieMac.
Solved: Unable to send email from Outlook app - BT Community on Does anyone have any other suggestions please?? Customer: replied 2 years ago. In my view, the Postmaster group are doing it the wrong way round. I can send & receive the bt emails using the Samsung mail app. 14h56, on In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. You can usually find the option to redirect in the inbox settings of your old email account. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. As soon as I removed that link all was well again. If not, how do we get a moderator involved? 4) Send an email to your main contacts to let them know your new email address. 11h40. The worrying thing is I don't know how many other emails I'm not receiving. BT Email - best practices for postmasters and senders of email. One of the mails having been sent as long ago as April 4th. Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. I consistently receive this warning: whenever I try. I can send & receive on my work email account using the Outlook app.
Emails being blocked which we send to btinternet.c - BT Community They must realise that they have a dreadful name. So hardly time for a timeout to have occurred.
Sending or receiving email | BT Help Problems with email | BT Help https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Does anybody have any idea how I can resolve this, other than changing ISP. 10h38 Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. A warm welcome to the forums. Rachel Rickard Straus, Financial Mail On Sunday
The problem is also affected by the addressee. By
Its probably not directly relevant to your problem, but who knows with Apple!! Many have had the same address since they first went online many years ago. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. Accounts that are inactive for six months . I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. on I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 21h18, I have got my email working again. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. This amount is subject to change until you make payment. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! I can take the same message and copy it into gmail and send from there and it gets through with no problem. to know I'm not alone. Townman, Gandalf. After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. I have the exact same problem. 23-04-2021 Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. I expect that they are simply burying their heads in the sand and do not look at all. Email: timforrester@btinternet.com. Ive also tried not using advanced settings at all with exactly the same results as described above. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in.
I can't send emails from my btinternet account on my iPhone Sending or receiving email. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. PaddyB. 14h00, on If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received.
Unable to send mails to btinternet addresses - Plusnet 13-07-2019 To start viewing messages, select the forum that you want to visit from the selection below. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone.
I can't send or receive messages in Outlook - Microsoft Support