(Trade-ins are not accepted at kay.com. From guiding you to the perfect engagement ring to handling a purchase-related question. We let her know we did not want to buy anything at the moment. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. Our content is intended to be used for general information purposes only. Contacting Kay Jewelers. Doesnt seem like much but its a $600.00 difference. Guess what - NO REFUND! I have purchased a second wedding ring and it was the WORST MISTAKE EVER! The latest complaint engagement ring was resolved on Aug 18, 2014. Saturday: 10 AM 10 PM ET. Im friends with the manager and she lied to me as well. Your Jewelry Consultant is ready to talk! Unsubscribe easily. She lives out of state so I ordered online in her name and shipped it to her. I am told to wait 10 to 14 days to see if they can find it? Monday to Friday: 7 AM 1 AM ET. Top of the Page, If I want to mail a payment , what address should I send it to? Customer care will lie about resolving the issue. I customized a wedding band for my fianc and it was a mess. Explore a wide variety of the world's most classic ring setting, available in a variety of design options. You may trade in your diamond for another diamond at least double the trade-in value. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Kay Jewelers Credit Card Payment Address The very next day its 30% off and this store will not give me the additional 5%. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. What do I need to bring with me to the store to pick up my order? I called and talked to three different managers three different times. The Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. What is your policy regarding conflict diamonds?
Kay Jewelers Review: No. 1 Jewelry Store in The US (or Not?) I just want to trade it in for something else. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. } Our Company Ring sizing service will take up to three additional business days. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. I would also like the diamond replaced based on the diamond guarantee that you offer. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. (Exchanges cannot be made at kay.com). 23.8 miles away from Kay Jewelers. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. Also bought Avery the bear for st Jude hospital great cause. I ordered two pairs of earrings online. color: #515666; Mounting GuaranteeFor twelve months from the date of purchase, we guarantee the mounting for your diamond, emerald, ruby or sapphire against all defects in material or workmanship. Voyez comment nous le faisons et nous pouvons galement vous aider. This complaint was posted by a verified customer. and they even asked Brown, who said she bought the extended service . To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. The size was incorrect! Customer Service: 1-800-229-0364. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional.
KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp The Untold Truth Of Kay Jewelers - TheList.com Kay Jewelers Reviews: Is Kay Jewelers Legit? - Jewelers They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. Will I have to pay shipping charges if I request in-store pick up? To calculate the overall star rating and percentage breakdown by star, we don't use a simple average. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. If youd rather exchange your purchase for something new, great! Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a .
Christian Hernandez - Store Manager - Kay Jewelers | LinkedIn The opportunity to save $25 OFF is not common. Your order will be kept at the store for 30 days. Do all rings come in the same size or are there different sizes available? I Absolutely LOVE Kay's Professional Sales Lady Robin @ Macomb Mall She Always Gteet With A Smile. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Have a 4k ring that was defective. How to write a complaint about Kay Jewelers? We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. a:hover { Online: Log in to your online account or use the EasyPay feature in order to pay your bill. I would like to receive my e card immediately. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card Save up to 10% OFF on KAY Jewelers items.
Kay Jewelers Reviews | Read Customer Service Reviews of www.kay.com Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. We tell them why were there, and they start looking up our account. Yes, just inform the sales associate at the time of pick up and your merchandise will be gift wrapped free of charge. Text (855) 221 - 6255. Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches). You'll have great cow workers and flexible schedule I get I didnt buy the warranty, but it shouldnt have broken in such a short period of time. It can take up to ten days for this service. Above all, provide memorable customer service to clients and workers according to our top-notch service standards. It came out because the JEWELRY IS NOT A GOOD QUALITY! Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. *Exchanges are not accepted at kay.com. She found the exact ring at another kay store in riverside. I would highly recommend kay.com for your jewelry purchase. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Lease Purchase ProgramLearn MoreApply Now I paid for a jewelry/gold guarantee that is supposed to cover repairs. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Top of the Page, Do you have a trade-in policy? Kay offers customers credit options to help them finance their purchases. They refuse to remove the interest.
Kay Jewelers Lab-Created Diamonds Review - What You Should Know We went to the Kay Jewelers located in Pentagon Mall. (Exchanges cannot be made at kay.com). It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Cancelled order and full refund because it was within a half hour of purchase. -webkit-transition: all 0.5s ease; Since then I've heard nothing from them. If you do not see your ring size listed for a ring you like, please visit the KAY Jewelers store nearest you to determine if a ring can be ordered in your size. You're in the right place! We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. 5 Ways To Personalize Your Anniversary Gift. Please see our return/exchange policy. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Always a pleasure to go in. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. (Cleaning and inspections are not available at kay.com.). We encountered an issue signing you up. I would like to write a letter to your corporate offices. One pair was fine. See reviews below to learn more or submit your own review. I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference.