how do i report a downed comcast line?

The British Broadcasting Corporation ( BBC) is the national broadcaster of the United Kingdom, based at Broadcasting House in London, England. I am a bot, and this action was performed automatically. Scan this QR code to download the app now. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. How to report a downed wire if I'm not a customer? How do you fix an exposed wire without electrical tape? Stay at least 35ft away from any downed wires during cleanup and other activities. Then, call PG&E at 1-800-743-5000. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Our community is your official source on Reddit for help with Xfinity services. Rod Furlan is a crook and Thief and should be held accountable. Select Restart Modem to begin troubleshooting. I have called multiple times but I don't have an account so it won't let me through to talk to someone. How to stay in touch with Verizon during an emergency Click Continue. You can email the site owner to let them know you were blocked. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. How do I report a downed telephone line? For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 Let us give you a call as soon as an agent is available. Store Locator Status Center Check for outages and troubleshoot your services. How do I report this? Reporting A Downed Dangerous Pole | AT&T Community Forums Cookie Notice Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. The phone can get very busy, but I can understand if you would rather speak to somebody on the phone. My thinking, if I were to do this at my house would be that that 1.) Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. Survey the area before starting work for the presence of overhead wires and avoid touching anything that may be in contact with a wire, like tree . If you smell natural gas or see downed power lines please do NOT use this page. Sky News - Wikipedia Occasionally there is a mix up and Comcast forgets to bury the drop. I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Call 911, which will get the FD out to asses the wire (s). Sky News is distributed via an English-language radio news service, and through online channels. I have a downed wire in the middle of the street. Connectivity and managing Your Comcast Business network. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. Comcast Phone Number | Call Now & Skip the Wait - GetHuman There appears to be no other way to contact comcast/xfinity. Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Comcast Xfinity problems in the last 24 hours. You have to sign up for gig service and sign a 2 year contract first. I am a bot, and this action was performed automatically. How to report a down or damaged CenturyLink line. Question: Does Comcast Hve To Repair A Cut Cable Line Voting closed 14. how to report downed wires | Xfinity Community Forum Wireclub Review Step-by-step Wireclub Login Process 2023 | SDA Studio Kft. It's not the power line and I don't think it's the regular cable either because there's no service outage. If you are experiencing problems with Comcast Xfinity, please submit a report below. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. A coaxial cable is capable of carrying current. You can also request a call at a time that fits your schedule. Verizon Customer Service - Contact Us | Verizon Help Center and Support Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums We can absolutely help you with alerting our local team to that downed line as well as look into any internet concerns or issues you are having. 70% of power outages are caused by major weather. How To Repair A Cut Underground Cable Line, Question: How Much To Repair Comcast Cable Box, Question: How To Repair Cut Electrical Cable, Question: How To Repair Cut Internet Cable, Quick Answer: How Much To Repair Outdoor Comcast Cable Box, Quick Answer: How To Repair A Cut Directv Cable, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Box, Quick Answer: What Is Cost To Repair Outdoor Comcast Cable Tap. God forbid this huge company actually provide a phone number where you could talk to someone. Please send us a direct message to "Xfinity Support" with your full name and address. Enter another ZIP to see info from a different area. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. Lafayette, AT&T Community Specialist 1 0 C Carlosifernandez New Member 2 Messages By selecting Accept all, you consent to our use of Cookies. We're sorry that didn't solve your issue. I am a bot, and this action was performed automatically. The easement at my back property line has poles with electric and utility lines. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. In the aftermath of a major storm, be aware of hazards presented by downed power lines. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. That legacy of commitment to customer service continues throughout this pandemic as DISH has taken active steps to maintain your ability to sign up for DISH service and protect you and your family during technician visits and in the DISH installation process. Provide your account info and say, Line is down., Dont have AT&T service? Asking on behalf of my place of business. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Can you direct message your name and address? Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Type a message to let us know what your issue is. Request Xfinity Quote Call 1-865-500-4995 Comcast Business Services in East Lansing, MI. Here are the steps: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. Call 9-1-1 immediately to report a fallen power line. 115.124.120.233 No worries, Our team can definitely help right here! If youre signing up for new services or moving, you can check online to see if Xfinity service is available at your address. Let us know. If you need to make an overnight payment, please send to: Frontier 5050 Kingsley Drive Cincinnati, OH 45227-1115. . Wires down in your yard: Who is responsible? - ABC27 Thanks! Contact Us | Comcast Business Support Step 1: Inquiry. Your IP: If two or more of your services are offline, you'll see a banner alerting you at the top of the screen. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. New comments cannot be posted and votes cannot be cast. Who Do You Call for a Downed Cable Line in 2023? - Report Down Phone if the line is damaged, to reconnect service they'd probably be running a new line anyways. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. How to Report an Issue Online Visit xfinity.com/xfinityassistant. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I explained this to the rep when I called to cancel. 2 1 RR ryanray.rr81 Visitor 2 Messages You can call us at 1.800.VERIZON (1.800.837.4966) or chat with us by clicking the red Chat Now button on the Contact Us page to report a downed line. Full special report: Alex Murdaugh found guilty in murders of wife and son Ask for the Comcast liason. 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Check an issue already reported Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. Then it tells me it can help me better if I sign in. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Whenever there is an outage, your first step is to report it via email or twitter. Sound the horn, roll down your window and call for help. 3.) How do I report a downed telephone line? | AT&T Community Forums We can assist you with getting a ticket opened to let our amazing local team know. An official employee, such as myself or whoever is first available, will respond. Sky News is a British free-to-air television news channel and organisation. In the top right corner, you'll see a little chat icon near the bell icon. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Archived post. Please help before someone gets hurt. Hello @user_300363 and thank you! I do apologize once again for the delay on our end and sincerely appreciate all your patience! Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), Type your message in the text area near the bottom of the window. We've had a downed wire touching our building for about two months at this point. The wires at my rental property are on the ground. Dont remove this wire unless its absolutely necessary: It could snag on a power cable and cause massive problems if you try too hard to remove it, such as electrocution or causing live power wires to come loose. Click the direct message icon, 2. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words You will need to contact a tree trimming service yourself. Downed Power Line. Hope this helps you out. Cloudflare Ray ID: 7a2ad44e3df86ef8 Who removes tree branches resting on utility cables in easement? Who Do I Contact About Downed Phone Line In My Backyard? We have made changes to keep employees safe so response and call times may be longer than usual. To qualify for the credit, customers must: 1. Talk to Us. Going forward, I'm truly sorry to hear about the delay in response time on our part regarding your recent ticket inquiry as this is not the experience we want for you! Our community is your official source on Reddit for help with Xfinity services. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. To confirm, are the wires in question still low-hanging by chance? According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. This website wants shut A drop-down list appears. Just tell on the phone, "downed power line.".Always assume the downed cable line is energized and carrying electricity. Usually 911 dispatch has unlisted numbers for utilities. Thank you for reaching out to the Digital Care Team. For more information, please see our I can't get into my property because the line is blocking the drive way. Exposed Line/ Wire - How To Report & Things To Know From AT&T I called on 7/20/21 to report this issue and no-one has been to fix the wires. If you have questions about your services, we're here to answer them. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. Press 0 a lot. It's infuriating. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. Their credit are expensive and for them to delete for no reason given is full fraud and Theft. how do i report a downed comcast line? - perfumexo.com Tips in case of an outage What if my power is out? Please send a private message with your name and service address by clicking on the chat icon so I can further assist. They have been hanging very low for over a year. We've been unable to reach any actual human at Comcast to report this (possibly because neither of us are actually Comcast customers) and no one has been out to repair it. I am extremely frustrated this issue has not been of the upmost importance to your company. Stay at least 10 feet away from the wire and secure the area to keep others away, too. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Report an Issue - Xfinity Support How to File a Complaint Against Comcast - Your Options - FairShake Thanks. Internet Security with Xfinity - Report Abuse Click Continue. There may be a 60 day notice cancellation fee for your service. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Stay put and call 911. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Contact Us | Comcast Business Support Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. In the top right corner, you'll see a little chat icon near the bell icon. I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. It's in front of my yard, and it goes across the street. Can you please send us a Modmail message with your first and last name and full address? Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. Not a word either by phone, email or through the support chat since then. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. 1. -You are responsible for the "mast," the . Contact Us - Customer Support | DISH My electric company has been out already and have told me that it is Comcast's issue. This post was marked as closed. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. How does cable internet get to your house? This option is available 24 hours a day, 7 days a week. Call 800.288.2020 and select Repair. Please call this number (855) 307-4896 to set up your service. Jul 2007 - Sep 20169 years 3 months. Contact Us - Customer Service Phone Numbers & Chat | Frontier You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. I double-checked our systems and it looks like our tech Esteban was out on the 6th to complete the aerial line raise successfully per your request. A drop-down list appears. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and call 9-1-1. Comcast landlines are being used by homes and businesses alike. You can contact 811 to get utility lines marked. It is to be expected when weather conditions are severe. How do I report an above ground cable down? If you are a Comcast customer who would like to report an issue or you have a question about our new or existing services, please call Comcast at 1-800-Xfinity (800-934-6489). Comcast does not do tree trimming. Heat-shrink tubing can be used to repair long sections of exposed electrical wire as well.Heat the tubing using a heat gun or hair dryer until it shrinks. Scroll down and select Manage Internet. Call BGE at 1-877-778-2222 to report any downed electrical lines. How do I report down a cable line? the chances of Comcast having their act together enough to even . If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). ET. 7 years ago. Call us at 800-477-5050. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. It may be used in setting the FCC's priorities for regulating companies like Comcast. I will post again here when/if I receive a reply or action is taken. Thanks. For immediate assistance, check out the Xfinity Assistant. Report a downed power line - Pacific Gas and Electric Company I called but only received voice mail. Id give them a ring. Press Enter to send it. Comcast Xfinity Outage Report Is The Service Down? You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Say "No account." Honk the horn, roll down your window and make sure to tell passersby not to come near the vehicle. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) We have all the tools to help with your cable line and make sure it gets taken care of. They can be reached by dialing 1-800-837-4966 Sun-Sat 12:00 AM - 12:00 PM Local Time or via the link provided. This post was marked as solved. and our What to do if you see a downed power line - Pacific Gas and Electric I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Then, call PG&E at 1-800-743-5000. Can you direct message us your name and address, please? Woman battles Comcast over downed line - WSAZ Please contact the moderators of this subreddit if you have any questions or concerns. ASA, ABA, Adherence). X | `>`. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. Repairing damaged wiring is easy and it can save you time and money, but care must be taken any time a soldering iron is used. I think it may be the original phone line. Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. Our community is your official source on Reddit for help with Xfinity services. Responsible . Make sure you are signed in with your Xfinity credentials. 0 0 U user_2ed7eb New Contributor 1 Message 2 years ago We truly appreciate you taking the time to reach out to let us know about a downed wire. Report or View Outages; Other Contacts; General, Business, Landlord, . Report it online using Xfinity Assistant. Dial 333 to get connected to a customer service representative. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. A drop-down list appears. Asking on behalf of my place of business. Welcome to the Xfinity community! Manage day-to-day operations for call center ensuring meeting all department key metrics (i.e. Let us know if you find downed or uncovered wires or cables in your area. How do you get straight to a representative? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Two delivery trucks have had close calls recently. Click to reveal Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? I was able to use the support chat to talk to ComcastAirelle who said they would put a ticket in and that I should hear back in a few days and they would follow up with me too. Report downed power lines at 713-207-2222. Search accounts based on account number, or chat online. Never touch a downed overhead electrical line. Get in touch with Comcast Business. New comments cannot be posted and votes cannot be cast. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. Where or how can I report this? Or text 'OUT' to 697326 to report an outage and 'STAT' to receive outage updates. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just want to report a down power line due to the storm and it wont let me how can I do that?. Thanks! Where on your property are the lines down on and would you consider them a safety hazard as of now? i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. That's not what we want to see! Downed/hanging electrical wires - who to report to? | Universal Hub