TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. 0000074192 00000 n
practices and strategy, Want to reach more customers? TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Consumers choose where, when and how they interact with you. at texting them. 0000007344 00000 n
Business transformation begins with innovative customer experience strategy and insights. 0000054542 00000 n
With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . 0000003270 00000 n
Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 4 ways to orchestrate
strategies for right now, Top customer service
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There are three types of analytics. To learn more visit us athttps://www.ttec.com. 0000030379 00000 n
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Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. This site uses cookies and by using the site, you are consenting to this. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. 0000009072 00000 n
mYBTn2[dhVar!#[i:2^/uszZT>lEd. Elevate your sales team through sales outsourcing, including a customized growth services playbook. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. customers? News Mar 2, 2021. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ 0000124324 00000 n
Find and engage customers across all channels to accelerate growth. H\n0y AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . We combine leading technology partnerships
Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Based off of 7,800+ reviews, the TTEC employees have rated the company at a 3.5 out of 5 stars. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000022096 00000 n
Learn why we use cookies and how to manage your settings. And, when that experience makes customers and employees happy, its an investment that sustains itself. library that's as agile as weare. r\a W+ We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. 0000025542 00000 n
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And disconnected customer experiences create unhappy customers. Our teams of knowledge workers . TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. 0000009833 00000 n
_W+ Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. 0000001450 00000 n
Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. News Mar 19, 2021. The best partners. When it comes to your customers, only the best technology will do. The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Get the Trends Report >>, 10 predictions shaping the evolution of customer and employee experience, Hit the right notes with Omnichannel Orchestration, Outsourcing vs. managed services: Knowing the difference will save you time and money, How to Navigate the Complexity of Digital Transformation, Delivering great experiences amid the digital transformation. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. This site uses cookies and by using the site, you are consenting to this. 0000001601 00000 n
TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. 0000000016 00000 n
Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Get the agile tools to transform your total experienceone stage at a time. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. 0000005364 00000 n
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Regardless of the products . 0000038100 00000 n
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When typing in this field, a list of search results will appear and be automatically updated as you type. Much of this time TTEC has been in the background of great customer service and now is at the forefront of pushing the boundaries of customer experience that differentiates brands at the first customer touch. OT8J2wnX1GT2\
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By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. Revenue was $2.444 Billion, up 7.5 Percent and 9.4 Percent on a Constant Currency Basis. There is nothing worse than a dumb bot. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Subscribe to TTEC's eNewsletter, Dialogue . 0000116240 00000 n
", Tweet This:Digital-first is exactly what you want in an exec delivering customer engagement solutions at enterprise scale. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. When typing in this field, a list of search results will appear and be automatically updated as you type. Most recently, he was the Managing Director at the Eventus Group with responsibilities for CX @home solutions, President and CEO of One Touch Video Chat, and was also VP of the Consumer Solution Center at Dell. 0000016806 00000 n
. What if we told you that you could deliver personalized customer experiences across every channel at scale? TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). specific challenges. Introducing Twilio Engage, the customer engagement solution that uniquely captures first-party customer datain real timethat you can activate into personalized campaigns on any channel. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. from 8 AM - 9 PM ET. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000006709 00000 n
Options New. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. I have undertaken formal Genesys training on both products. Learn what we've learned from a resource
Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. 0000007838 00000 n
Your industry has its own set of challenges. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Digital CX Jump-Start. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. and the CX expertise to enable your success. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. 0000119952 00000 n
Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Upselling products and services to existing customer base . We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. TTEC Engage contributes the vast majority of the company's revenue, and most of the sales are derived from the United States and Canada, followed by Philippines, Asia-Pacific and India. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. from 8 AM - 9 PM ET. 0000030939 00000 n
DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. CE1Q TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. Over his 30+ year career in the CX industry, which has spanned the globe, Mr. Erickson has led exciting cloud technology innovation in the contact center industry, building one of the first cloud contact center platforms. 0000105286 00000 n
Custom built to solve your specific challenges. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000194413 00000 n
Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Now, how cool is that? We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. An innovator in redefining the employee experience (EX), Koskovich will activate new models of EX which align to emergent principles of flexible work and service delivery, springboards for revenue growth. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! 0000043061 00000 n
We're here to help. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. 0000022600 00000 n
Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z The best outcomes. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. Not only will . Improve your business performance in any economic environment with our rightshoring and automation approach. Reduce cost and improve CX with recommendations from your front-line employees. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. Find and engage customers across all channels to accelerate growth. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? Locations. h1 04hJz\GMy~q` s
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Learn why we use cookies and how to manage your settings. "I believe that nothing exemplifies the power of this combination better than our Engage operations and Digital Humanifytm Cloud platform. Humanify(R) DEI+ Bot . TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. When typing in this field, a list of search results will appear and be automatically updated as you type. Get better
The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . My first-hand experience is paramount to who I am professionally and personally," said Koskovich. Bringing smiles is what we do at TTEC for you and the customer. Custom built to solve your
"I look forward to being a champion for TTEC's global workforce, driving engagement, enhancing the employee experience, and delivering on the promises to our clients and their customers.". 0000050107 00000 n
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Clarabridge Engage is now Qualtrics Connect. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000194296 00000 n
Engage. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and . 0000125548 00000 n
Learn why we use cookies and how to manage your settings. Forward-thinking companies view customer experience transformation as an investment in the future of their business. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks.
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