To schedule an appointment using athenaPatient, your provider must have the self-scheduling feature enabled at their practice. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. When you click the. Explore our global offices or find the one closest to you. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. To see these views, navigate to your Inbox by clicking the . While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Can I access my Patient Portal from the athenaPatient app? The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. A link to reset your Patient Portal password has been sent to. If youve set up text messaging as your security option, the following message will appear: 2. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Why doesn't anything happen when I click "View Detail" or "View Receipt?". You understand that Patient Portal provides you with online access to some clinical information about you. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. We plan to offer athenaPatient to all athenahealth customers and their patients soon. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. We will not use or share your information other than as described here unless you tell us we can in writing. *Please note that this feature will not be available until after December 2022*. What if I dont remember my Patient Portal email? Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. For urgent matters, call 911. athenahealth is unable to respond to general support inquiries sent to this email address. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. Meet the experts helping us reshape healthcare. After you verify your identity, the Patient Portal home will open. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Only test results which are considered appropriate for release will be accessible through the Patient Portal. We will not use or share your information other than as described here unless you tell us we can in writing. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. Indicate your contact preferences for different types of notifications. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. The patient portal now exists in Spanish. Select the message type from the dropdown options based on the topic of your question. Why can't I delete my sent and archived messages? This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). We may also share your information when needed to lessen a serious and imminent threat to health or safety. Clicking Linked Portal Accounts will bring up a list of all the Patient Portals you are connected to and the provider groups that are connected. Build best-in-class integrations using our robust library of APIs, and market them to the nations largest connected healthcare ecosystem. Please notify us immediately if you believe the security of your Portal account may have been compromised. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. . Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. We will provide a copy or a summary of your health information, usually within 30 days of your request. We will make sure the person has this authority and can act for you before we take any action. Example: We give information about you to your health insurance plan so it will pay for your services. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. All other Portal support requests (e.g. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. What do I need to access the Patient Portal? You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. In case of a medical emergency, call 911. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. Select the message type from the dropdown options based on the topic of your question. Can I access appointments, messages, and/or test results for family members or others I may be caring for? If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. You can ask us not to use or share certain health information for treatment, payment, or our operations. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You may request a Patient Portal account for yourself. Where can I fill out medical forms before my appointment? For the best experience when using our site, please update to the latest version. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. Start by navigating to the Profile screen by clicking on Profile in the bottom navigation bar. Thank you for downloading athenaPatient! Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. Ive logged into athenaPatient, but it says my provider isnt supported yet. Your provider's office will make every effort to respond to your messages within a timely manner. Deliver quality care more easily with support that lets you focus on your patients. Toggle this switch to turn biometric authentication on or off. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. Maximize your revenue by collecting more of what youre owed, faster. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Improve your quality program performance with expert, end-to-end support. Click the desired form. What should I do when I get the following error, We encountered a problem loading your data. Relieve your team of administrative work and let us complete it more quickly and accurately. The Athena Health Patient Portal is an online resource for patients and their families, offering educational material and communication tools about their health. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. Make a quick and easy payment online using the QuickPay Portal. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. How do I manage my saved credit and debit cards? We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. for more information about an FDA recall. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. You will see a toggle switch under Security titled Face or Fingerprint. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Registered Patients; Doctors etc. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. If you don't agree, don't use the Patient Portal. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. Why is the athenaPatient app only available to patients of specific customers right now? The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. You will also see a list of other individuals connected to your account with health records at the listed provider groups. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. All communications between you and your provider's office are carried over a secure, encrypted connection. For technical issues with this website during normal business hours, please contact our office. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. You will be notified if your Patient Portal service is discontinued. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. You understand that Patient Portal provides you with online access to some clinical information about you. How do we typically use or share your health information? Please. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Start by clicking the button below, and logging in with the email and password you already use. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Patient Portal services. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Select the patient statement you would like to view. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. athenahealth is your provider's trusted billing partner for secure online payment. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Drive better RCM outcomes by gamifying your revenue cycle processes.
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