This cookie is set by GDPR Cookie Consent plugin. Assess employee needs and develop tech training related courses and/or programs. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. All our courses are practical, hands-on, and led by trusted Apple experts. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. Come eager to listen and learn from your team, your mentors, and your customers. The energy on these days rocked my world. Learn about Apple culture, salaries, benefits, work-life balance, management, job security, and more. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Youre supporting people. Diversity has become a major focus in the business world over the last few years, as companies have realized the value of having a workforce that reflects the diversity of their customers. Apple Technical Specialists are the people who make sure that Apples products work as advertised. US Bureau of Labor Statistics, Computer, and Information Systems Managers. Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple Inc. All rights reserved. The cookies is used to store the user consent for the cookies in the category "Necessary". Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. You also have the option to opt-out of these cookies. The redesigned training has moved to an online, self-paced format. Based on 3562 salaries posted anonymously by Siemens Healthineers Technical Training Specialist employees in Setauket. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . Apple is an equal opportunity employer that is committed to inclusion and diversity. Get 20% off your Jamf training if you work in education. Records the default button state of the corresponding category & the status of CCPA. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. I remember they would often buy the entire store crew a full meal for free on launch days, which was pretty awesome. A career as an Apple Technical Specialist can be both rewarding and challenging. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. Youll need to be flexible with your schedule. Add to Favourites IN-Technical Specialist. The training has been completely redesigned and moved to an online, self-paced format. We draw on the differences in who we are, what weve experienced, and how we think. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. They may also move into management positions. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. This cookie is set by GDPR Cookie Consent plugin. Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. It lasted 10 days and was always closely monitored by a manager and a store lead employee. Get startedand submit your resume. Geniuses often made $25 to $30 an hour based on their tenure. Check your badge on Credly for specific expiration dates. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Technical Specialists may be required to travel to customer sites. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session Apple technical specialists need to have a wide range of technical skills to be successful in their careers. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. Own your learning schedule with self-paced, online courses. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Own your learning schedule with self-paced, online courses. Apple Inc. All rights reserved. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. At first I didn't understand why she was so upset about an easily replaceable phone. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Design and lead tailored in-person and virtual trainings.. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Great offering by Apple! Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. At other times, you refer customers to support team members who get them up and running again. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. The exam costs aren't as crazy as CompTIA. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Related: 17 Apple Technical Specialist Interview Questions and Answers. Therefore, we are committed to treating all applicants fairly and equally. We're committed to being your source for expert career guidance. As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Page Turning Animation is Back! The Training Specialist works collaboratively with leadership and human resources leader to dev Training . As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. I worked for Apple in a Connecticutstore from October 2010 through May 2012. By clicking Sign up, you agree to receive marketing emails from Insider The Apple Professional Training courses are now available at training.apple.com. At other times, you refer customers to support team members who get them up and running again. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. Demonstrate and validate your expertise, whether you're an app developer or IT professional. Apple products are often complex and require a variety of skills to troubleshoot, repair and maintain them. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Bing Ads sets this cookie to engage with a user that has previously visited the website. The entire store team benefits from your commitment to providing the best care for customers. Learn more. You reassure customers when delivering product diagnoses and potential solutions. From today, updated professional training and certifications for IT support and management are available from Apple in a redesigned, online, and self-paced format. Get discovered. These cookies will be stored in your browser only with your consent. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. This is an important milestone for the Mac Admins community which has grown 48 percent since 2019. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. This cookie is used for advertising, site analytics, and other operations. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Apple is dedicated to developing technology that everyone, including people with disabilities, can access and use. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Under a partnered program of KellyConnect for Apple. This website uses cookies to improve your experience while you navigate through the website. Copyright The mob used the electronics in the store to play music and record their dance routine. Apple Certified iOS Technician Training (ACiT) \nApple Certified iOS Technician (ACiT) 2016 is a 3-day course that enables students to become certified to troubleshoot and repair iPhone, iPad, Apple Watch, and Apple TV at an Apple Authorized service facility. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Access your favorite topics in a personalized feed while you're on the go. United States Department of Labor. Save someone's day. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Your base pay will depend on your skills, qualifications, experience, and location. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. As a result, Apple technical specialists who are able to communicate with diverse groups will be in high demand. Its a secure, shareable credential. Introduce yourself, and well get in touch if theres a role that seems like a good match. An Apple logo or digital badge is a seal of approval and a promise of excellence. To view your favourites, sign in with your Apple ID. Your day in the Apple Store is filled with a range of focused support and service tasks. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Different together. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Get weekly top MacRumors stories in your inbox. We also provide our own trainer-developed courses and bespoke courses to meet any requirement. click here to select a store and view pay information. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. We will work with applicants to make any reasonable accommodations. And thats our greatest strength. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, 17 Apple Technical Specialist Interview Questions and Answers, Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes, Performing technical support tasks for users, including answering questions about product usage, troubleshooting problems with devices, and performing basic maintenance tasks like updating computer software or replacing batteries in portable devices, Coordinating with other IT departments to ensure that new devices are properly integrated into existing networks, Installing and upgrading operating systems on computers and server hardware, Performing diagnostics testing to determine what may be causing computer problems, Repairing damaged equipment by replacing components such as hard drives and computer boards, Providing technical support for computer networks, including installing new hardware and software and configuring settings on network devices such as routers and firewalls, Maintaining records of network configurations and troubleshooting activities for future reference, Recommending new technologies that could improve efficiency or solve business problems, Serve customers by providing expert technical support and troubleshooting for a range of Apple products, Build strong relationships with customers, demonstrating empathy and patience while delivering high-quality customer service, Stay up-to-date on new Apple products and services, as well as changes to existing ones, in order to provide accurate and timely information to customers, Use a variety of tools and software to diagnose and resolve technical issues, Escalate complex or unresolved problems to senior staff or management as needed, Keep detailed records of customer interactions and case histories, Follow all company policies and procedures, Provide feedback to management on ways to improve products, services, and processes, Assist other team members with their tasks as needed, Train new hires on company policies and procedures, 2+ years customer service or technical support experience, Proven ability to troubleshoot technical issues, Excellent communication, problem-solving, and people skills, Ability to work independently and as part of a team, Flexibility to work evenings, weekends, and holidays, Associates degree or higher in computer science or related field, Apple Certification or other technical certification. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. When a customer needs assistance, you quickly assess their situation. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. Top editors give you the stories you want delivered right to your inbox each weekday. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Necessary cookies are absolutely essential for the website to function properly. I agree to the Privacy Policy & Terms and Conditions. Come eager to listen and learn from your team, your mentors, and your customers. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Employees were informed that the location would be shutting down immediately, even though it was open on Wednesday morning. Click here to see the total pay, recent salaries shared and more! I saw at least 40 other possible candidates who seemed just as eager as I. Apple employees welcomed us to the event with videos about Apple's achievements, and concluded with a written quiz on your knowledge of Apple product and its major software, like Pages, KeyNote, Numbers, Aperture, as well as Time Machine and others. Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Along the way, youll be updating your technical know-how and educating team members about technical issues. For more details and to apply, visit, Apple Professional Training courses are available now at. Once they thought you had what it took, they would play the role of reverse shadow and would monitor your knowledge and professionalism on the job. All Apple certification exams are delivered through OnVuea live, online proctoring solution. iOS 17 Wishlist What Do We Want to See? And after youve passed an exam, display your verified digital badge on any professional networking site. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Learn more (Opens in a new window) . It was a month before any of us would be on the sales floor alone. Hes since taken advantage of his teams support, including the coaching and mentoring that have brought his skills to life for today and tomorrow. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. Apple's most powerful Mac will finally shift to Apple silicon. It was just a few days later when I received my first follow-up call. United States Department of Labor. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Coolest thing that ever happened on the job: The coolest thing was also the most touching thing I experience while working there. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. MacRumors attracts a broad audience of both consumers and professionals interested in the latest technologies and products. Sign up for notifications from Insider! Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. A woman in tears came into the store because she had dropped her phone in the water. We were thanked for coming and then excused once we had completed our quiz. Learn more (Opens in a new window) . The customers can make or break the day which led to many days being . As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple students expect worldwide. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. When a customer needs assistance, you quickly assess their situation. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. You have excellent time management skills and can make decisions quickly. Premium Apple trainers and LearnQuest Education Partner, Over 12,000 students trained in the UK and abroad, Guaranteed best valuewere never beaten on price. Apples new professional training certifications will help us attract highly talented IT people and see that theyre successful carrying out our Ford+ growth plan.. Apple is, of course, concerned with how well taken care of its customers are, but I have to say the company also looks out for their employees. Apples most important resource, our soul, is our people. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Take proctored certification exams from your home or office. . When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. We also use third-party cookies that help us analyze and understand how you use this website. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. At Apple, the learning never ends, and team members continually support each other. We deliver a full range of Apple courses, including support and repair training for Apple devices. Some technical specialists may also work as freelance contractors, charging an hourly rate for their services. Apple today launched updated professional training and certifications for IT support and management. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . But opting out of some of these cookies may affect your browsing experience. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. This cookie is set by the Google. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Learn more (Opens in a new window) . Acknowledging, Diagnosing and Troubleshooting technical issues of Apple products. Europe's No.1 Apple Training Specialist. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City: US$66,420. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . About AppleCare service certifications The AppleCare Hardware Certification program is a comprehensive hardware certification program for technicians who want to become proficient in repairing Apple hardware. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Apple expert providing guidance and training on Mac support to other support team members. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. And be amazed by what it does for yours. At other times, you refer customers to support team members who get them up and running again.
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